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Privacy

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Information Collection

Illumenature is the sole owner of the information collected on www.illumenature.com. Illumenature collects information from our users at several different points on our Web site.

Sign-ups
Before ordering from this Web site, a user must first complete an account sign-up form. During account sign-up, a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he/she has expressed interest.

Ordering
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

Profile
We store information that we collect through cookies, and log files to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the users personally identifiable information to improve the content of the site for the user. This profile is used to tailor a users visit to our Web site. We do not share your profile with other third parties.

Cookies
A cookie is a piece of data stored on the users computer tied to information about the user. We use session ID cookies to track a users visit to our Web Site. For a session ID cookie, once users close the browser, the cookie simply terminates.

Cookies are used to track session related information including items currently in a users shopping cart, or user information to allow a returning customer to look up past order information. By setting a cookie on our site, users do not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able place items in a shopping bag.

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. These communications are not promotional in nature. Please see our Choice and Opt-out section.

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

We DO NOT Share Personal Information with Third Parties, EXCEPT to shipping and credit card processing companies.

Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions
In the event Illumenature goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users personal information will, in most instances, be part of the assets transferred.

Choice/Opt-out

Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but dont want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by changing their E-mail Notifications preferences under My Account.

Links

This Web site contains links to other sites. Please be aware that we, Illumenature, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

 

Security

This Web site takes every precaution to protect our users information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just surfing.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

If users have any questions about the security at our Web site, users can send an email to ccare@illumenature.com

Correcting, Updating, Deleting & Deactivating Personal Information

If a users personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users personally identifiable information. This can usually be done at the My Account page or by emailing our Customer Support at ccare@illumenature.com. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Terms of Use

This Web site is operated by Illumenature. All inquiries may be directed to:

Illumenature
ccare@illumenature.com

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the www.illumenature.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.illumenature.com Web site.

Updates

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.

We may change, move or delete portions of, or may add to, our Site from time to time.

Content

All of the Content you see on this Web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Illumenature , one of its affiliates or by third parties who have licensed their materials to Illumenature.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

Electronic Mail

You agree that Illumenature may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Illumenature products or services, or for such other purpose(s) as Illumenature deems appropriate.

Product Information

Most Illumenature products displayed at the Site are available in our Illumenature store in Urbana, Ohio while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in Illumenature stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.

Links to Third-Parties

To the extent that this Site contains links to outside services and resources, the availability and content of which Illumenature does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Disclaimer

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Illumenature SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Disclaimer of Liability

We are not responsible for any accidents or adverse reactions that may occur from use or misuse of our products. Buyer uses product at his or her own risk, and we are in no way liable or responsible for any incidents or accidents that may occur from the use of our products.


 

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